Transformation of a business: Renewal Outcomes

What is transformation?

• The process of sending and receiving information through verbal or non-verbal means

• The approach taken to implement change in a business to achieve a desired outcome

• The forces that support a change

• The process of changing from one state to another

What is meant by the term 'change process'?

• The process of sending and receiving information through verbal or non-verbal means

• The approach taken to implement change in a business to achieve a desired outcome

• The forces that support a change

• The process of changing from one state to the another

Which are the two key internal stakeholders affected by change in a business?

• Management and employees

• Competitors and management

• Customers and suppliers

• Employees and customers

Which of the following could be an implication of change for the management within a business?

• The need for the management style to change

• Appointment of new management

• Training of management in new processes

• All of the above

'Employees of an organisation provide the strength for internal change and their processes and relationships must be checked and reinforced to ensure continuing effectiveness and efficiency.'

Is this statement true or false?

• True

• False

Which of the following could be an implication of change for the employees within a business?

• New roles

• Restructuring

• The need for upskilling and training

• Recruitment or staff redundancies

• All of the above

How may customers respond to change?

• Customers may resist the change

• Customers may promote the change

• Customers may embrace the change

• All of the above

'Suppliers to a business may be impacted by change.'

Is this statement true or false?

• True

• False

What is 'performance management'?

• A planned and structured approach that moves a business from its current state to a desired future state

• A bargaining process with the aim of reaching an agreement

• The skilful, or sometimes scheming, exercise of influence over someone to achieve a desired outcome

• A process by which management reviews the overall performance of the business and its employees to determine how goals can be better reached

Reviewing performance after transformational change can assist management in ascertaining the effectiveness of the change.

Is this statement true or false?

• True

• False