Front office management

Choose the correct structure of Front office

• Communication,Reservation,Reception,Accounts,Guest Services

• ^{Accounts,Guest Services,Reservation,Reception,Communication}

• Reservation,Reception,Guest Services, Accounts,Communication

• Guest Services,Communication,Reception,Reservation,Accounts

Which Report has to be created by Reservation

• Sales Report

• Communication Report

• Budget Report

• Occupancy Report

Guests who have made advance payment are put under

• Paid in Advance

• Advance

• Paid

• Reserved

Front office is a face as well as voice of a business

• False

• True

Choose the correct source of Reservation

• Department Heads

• Managers

• Corporate agent

• Switch board operator

Expand GRC

• Guest Reservation Card

• Guest Registration Card

• Guest Recieve Card

• Guest Relaxation Card

Only 5 star hotels will have front office

• False

• True

He performs duties of front desk as well as accounting

• Cashier

• Auditor

• Night Auditor

• Cash Manager

Guest history complied by Front office is not useful

• True

• False

In which situation Reservation should be cancelled

• Guest Blacklisted

• Accommodation full

• Requested Accommodation is full

• All of the above