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Customer Service Basics

Authored by Eva Mulles

Professional Development

KG

Used 41+ times

Customer Service Basics
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who are your customers?

Internal Customers

External Customers

Both Internal and External Customers

None of the above

2.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

_________________ means providing a quality product or service that satisfies the needs/wants of a customer and keeps them coming back.

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are the professional qualities in Customer Service?

Friendliness

Equality

Motivation

Information

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

____________ need to be empowered to satisfy customers.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tone of voice says "I am enthusiastic and excited!"

Flat tone of voice

None of the above

Loud voice

High pitch, rapid voice

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is a communication tool that is often the first or last place a customer comes in contact with an organization or company.

Fax Machine

Telephone

Social Networking Sites

Email

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Phrases that should never be used because they frustrate and anger customers.

"You are right - that is bad."

"I don't know."

"No."

"That's no my job. / That's not my department."

All of the above

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