PROP-TEST-3

1. What is the customer attendance matrix for Plus loan ?

• 70% with not more than 2 absent

• 75% with Not more than 3 absent

• 72% with Not more that 3 absent

• None of the above.

2. Cooling period of Cross sell product is for which customer?

• New Customer

• Old Customer

• For Both Customer

• None of Them

3. In which platform Cross sell entry will be happen?

• Esthenous

• Apna Bazaar

• Gravity

• All of the Above

4. Any undue advantage taken from customers in the nature of personal benefit it will considered as

• L0 Deviation

• Fraud

• L1 Deviation

• L2 Deviation

5. Centre Meeting did not take place on scheduled time slot

then it will considered as

• L1 Deviation

• L0 Deviation

• Fraud

• None of the Above

6. What is the minimum Negative compliance score for SCN ?

• 7

• 8

• 12

• 14

7. If the mobile number of even 1 customer disbursed in a month by him/her is found inactive/incorrect CSR will be liable for deviation

• L1

• L0

• L2

• FRAUD

8. In Aadhaar Card photocopy, CSR not required to mask the Aadhaar Number.

• TRUE

• FALSE

What is the benchmark of EP and NP ?

• 0.10% & 0.30%

• 0.22% & 0.50%

• 0.20% & 0.40%

• None of them

10. What is CSR minimum Productivity in Standard Branch ?

• 30

• 60

• 40

• 50