MGT 162 Chp 7: Control

Which one of the following is not the step in the process of controlling?

• Measurement of actual performance

• Establishing reporting relationship

• Setting performance standards

• Taking corrective action

If deviations are minor, it should

• Be taken seriously

• Be ignored

• Be reported to top level

• None of the above

In Controlling, actual performance is compared with

• Performance of other employees

• Performance of previous year

• Planned Performance

• None of the above

Planning provides

• Direction to Controlling

• Base of Controlling

• Standard for Controlling

• All of the above

Controlling and Planning are

• (a) Independent functions

• (b) Interdependent functions

• (c) Both (a) and (b)

• (d) None of the above

Controlling is

• Backward looking function

• Forward looking function

• Both backward as well as forward looking function

• None of the above

Controlling is performed at

• Top level

• Middle level

• Supervisory level

• All of the above

Controlling function brings back the management cycle to which function?

• Directing

• Planning

• Organising

• Staffing

Under critical point, control manager

• Critically observes and takes action on every deviation

• Ignores deviation

• Gives more importance to deviations taking place in key areas

• None of the above

This is the last step in the process of controlling.

• Analysing deviations

• Taking corrective action

• Setting performance standard

• Measurement of performance