Teamwork Basics Assessment Review

Understanding the words or information as person is speaking

• listening

• non-verbal communication

• managing stress and emotions

• verbal communication

body language, facial expressions, hand gestures, eye contact, and tone of voice

• listening

• non-verbal communication

• managing stress and emotions

• verbal communication

things that disrupt your ability to think clearly

• listening

• non-verbal communication

• stress and emotions

• verbal communication

the actual words you speak

• listening

• non-verbal communication

• stress and emotions

• verbal communication

Listening is understanding how the speaker feels about what he/she is saying.

• True

• False

Select the tips for being a good listener.

• focus on the person as they are speaking

• interrupt the person when you need to say something

• repeat or paraphrase the person's words

• use verbal cues

• ask questions to clarify

Select the tips for practicing positive non-verbal communication.

• make non-threatening eye contact

• use gestures to enhance what you are trying to say

• make an angry face

• turn away from the person as they are speaking

• use an appropriate tone of voice

What is your personality color?

• blue

• gold

• green

• orange

Effective communication is exchanging ideas and information with another person and understanding how that person feels about that information.

• True

• False

Using "I think..." and "I feel..." statements are a positive way to verbally communicate opinions and feelings.

• True

• False