Chapter 1 Review

The process of working with people and resources to accomplish organizational goals_____________

• Management

• Planning

• Directing

• Controlling

Stimulating people to be high performers____________

• Planning

• Organizing

• Leading

• Management

Monitoring and reacting to performance _____________.

• Efficient

• Delegating

• Globalization

• Controlling

How many functions of management were discussed?

• 6

• 3

• 4

• 1

Top managers technical skill are ______

• high

• medium

• low

• not important

An example of a middle level manager _____________

• Assistant principal

• Principal

• Department Chairperson

• Teacher

Interpersonal communication skills are important at what levels of management?

• Top level manager

• Middle level manager

• Frontline manager

• All levels of managers

Which two level of managers are high in decision making?

• Team leader

• Frontline level manager

• Middle level manager

• Top ad middle level mangers

Major challenges that managers face are ____

• Technological change

• Globalization

• Increasing diverse labor force

• All of the above

_________ is the introduction of new goods and services.

• Quality

• Innovation

• Service

• Cost competitiveness