stages in the sales process

How many stages are there in the sales process?

• 6

• 7

• 5

• 8

What is link selling?

• Selling the customer more items they don't need

• Giving the customer a free gift

• Increasing sales by selling additional items

• Making the customer buy a more expensive item than they intended

Which is the best way to greet a customer?

• 'Can I help you?'

• Wait for them to approach you

• Smile

• Ignore them

Which one will not help you to find out what the customer wants?

• use open and closed questions

• Listen to the replies

• Ask at least 4 different questions

• Summarise the needs of the customer

If a rebuff from a customer which should you not do?

• Stay calm and courteous

• Say you are available if needed

• Be rude

• Stay within helping distance

When presenting the products which on should you not do?

• Use technical jargon

• present a choice

• sell up

• Communicate effectively

Which should you not do when closing a sale

• rush the customer to pay as quickly as possible

• Offer incentives to buy

• Stay polite

• Say thank you