BM Test Review 9/21

Developing a weekly employee work schedule

• Planning
• Organizing / Staffing
• Leading
• Controlling

Training employees on clean-up procedures of your restaurant

• Planning
• Organizing / Staffing
• Leading
• Controlling

Counting up the day’s sales and reporting it to the owner

• Planning
• Organizing / Staffing
• Leading
• Controlling

Creating a training manual for new employees

• Planning
• Organizing / Staffing
• Leading
• Controlling

Who is the Father of Scientific Management?

• Frederick W. Taylor

• Frank Gilbreth

• Henry Gantt

This theory recommends studying and testing different work methods to identify the best, most efficient ways to complete a job.

• Scientific Management Theory

• Bureaucratic Management Theory

• Administrative Management Theory

Leadership styles findings from university of Iowa studies are

• Democratic, autocratic, neopolotic

• Autocratic, mesopolitic, laissez-faire

• Laissez-faire, democratic, autocratic

• Democratic, automatic, laissez-faire

This person is credited as being the "father" of Administrative Management theory.

• Elton Mayo
• Henri Fayol
• W. Edwards Deming
• Frederick Taylor

Included within Behavorial Management theory is the idea of different types of managers. Which type believes employees will not work to their potential without close supervision and most will avoid work if possible.

• Theory X Managers
• Theory Y Managers
• Theory Z Managers
• All of these

This theory states the promotion of social interaction within an organization should be implemented for maximum employee motivation.

• Scientific Theory

• Administrative Theory

• Bureaucratic Theory

• Human Relations Theory