1.02 Communication

What skill helps a person follow oral directions?

• Setting Goals

• Speaking Clearly

• Listening Carefully

• Multitasking

Which of the following is not a tip for active listening?

• asking questions

• feedback

• sending signals

• interrupting

The conflict resolution style where two parties meet in the middle is:

• problem solving

• defining the problems

• compromise

• partnership resolution

Communication is defined as: the exchange of information, feelings, thoughts, or ideas.

• True

• False

Of or relating to a population subgroup (within a larger or dominant national or cultural group) with a common national or cultural tradition is known as____________.

• Ethnic

• Heritage

• Lifestyle

• Bias

Ways in which people differ in the workplace includes:

• Age

• Beliefs

• Religion

• All of the above

Which of the following is important in valuing differences in the workplace?

• Market Segments

• Ideas

• Talent

• All of the above

Body language includes gestures, facial expressions, posture, eye contact, and any other nonverbal communication.

• True

• False

Which is not a benefit to self-control?

• Conduct a self-observation

• Ignore the signs

• Track your progress

• Determine what makes you lose control

Your boss send you an evaluation for a colleague. It is okay to read it since he sent it to you.

• True

• False