Day 2

Which one of the below is not one of the prices for Toyota Roadside Assistance?

• £76

• £66

• £72

• £7

Which one of the below is not one of the prices for Lexus Roadside Assistance?

• £105

• £135

• £125

• £11

Which tab on CRM would you find the customers personal details (Name, Address, Phone Number, Email)

• Brochure

• Summary

• End contact

• Customer & Consent

How long do we advise documents take to arrive after the start date of the cover?

• 10-14 working days

• 7-10 working days

• 2-3 working days

• 1-2 working days

What is the target take up for Consumer One?

• 50%

• 10%

• 90%

• 100%

What do we use Consumer One for?

• To renew customers roadside assistance

• To issue a refund

• To update/add customers details

How much is the cancellation fee for Toyota customers?

• £25

• £10

• No cancellation fee

• £15

Which of the following occasions would you apply the cancellation fee?

• If the policy holder has passed away

• If the customer has purchased a new Toyota vehicle

• If the customer has purchased a new Non Toyota vehicle

• If the customer has stopped driving

How long does the customer have to cancel without a penalty as per the renewal script?

• 14 days from receipt of the handbook

• 10 days from receipt of the handbook

• 1 month from receipt of the handbook

• There is no cancellation period

Do we need to obtain the policy holders confirmation when updating customer details?

• Yes

• No