People skills Supervisor

What are the 4 People Skills qualifications we reviewed?

• Teamwork / Negotiation and persuasion / Problem solving / Oral and written communication

• Teamwork / Negotiation / Problem thinking / SMART

• Teamwork / Negotiation and persuasion / Problem solving / Oral and written communication / SMART

• Goal Setting / Accountability / Decision making / Persuasion

Name the 4 stages of the Negotiation and persuasion process

• Preparation / Information exchange / Bargain and execution

• Negotiation / Execution / Preparation

• Clarity / Collaboration / Active listening / Balance

• Consistency / Inspiration / Marketing guidelines / Preparation

What skills are included in the Non-verbal active listening?

• Nod / Smile / Avoid distracted movements / Maintain eye contact

• Avoid direct movements / Maintain eye contact / Smile

• Build trust / Demonstrating concern / Brief verbal affirmations

• Smile / Keep eye contact / Non verbal cues

what are 3 Active listening techniques?

• Building trust and establishing rapport / Brief verbal affirmations / Paraphrasing to show understanding

• Nod / Smile / Avoid distracting movements

• Maintain eye contact / Verbal affirmations / Demonstrate concern

• Nonverbal cues / Demonstrate concern / Smile

What collaboration skills did we reviewed?

• Open-mindedness / Communication / Long-term thinking / Debate

• Debate / Structure / Determine skills / Collaboration

• People skills / Goal setting / Teamwork

• Collaboration / Teamwork / Leadership

What is the name of the TEAM balance model?

• T.E.A.M.

• S.M.A.R.T.

• T.H.I.N.K.

• A.C.T.I.V.E.

What does TEAM stands for on the TEAM balance model?

• Think / Engage / Activate / Manage

• Timely / Engage / Action / Manage

• Think / Engage / Action / Meassure

• Timely / Entrance / Activate / Manage

Positions Vs Interests (select the options that reflect interests, not positions)

• Why they want it

• What they say they want

• What he says he needs

• Why he needs it

What are the 5 steps of risk management?

• Identify / Analyze / Evaluate or rank / Treat / Monitor and review

• Analyze / Identify / Evaluate or think / Treat / Monitor

• Monitor / Identify / Analyze / Evaluate / Treat

• Identify / Analyze / Evaluate or rank / Monitor and review

What are two tips to improve your Oral and Written communication?

• Clarity & Conciseness

• Clarity & Structure

• Clarity & Negotiation

• Active voice & Creativity