
Be Aware - Nest Aware
Authored by nest sykes
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As Tier 1 agent you have the ability extend Nest Gen 2 trials as an appeasement.
False
True
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This happens when a customer removed a camera from their home/structure without canceling their Nest Aware Gen 1 subscription first.
Yearly billing
Migration
Subscription Renewal
Hanging Subscription
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
If a customer subscribed to Nest Aware Gen 2, what features are exclusively available in US?
Unfamiliar Sound
Sound detection
Familiar Voice
Emergency calling
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer subscribed to the Nest Aware Gen 1 and is having issues activating the subscription, can you tell the user to call support again if the the subscription doesn't activate within 2 hours?
False
True
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Can you move the New Nest Aware subscription to a different camera?
True
False
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the pricing for the New Nest Aware?
$6/month per home
$120/year per home
$60/year per home
$12/month per home
$65/year per home
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What tool do we use to determine the customer’s subscription type?
Support Admin
Admin Cases
Speakeasy
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