Noom | Day 2

How long does a refund take to show on the customer's end?

• 3-5 bss days

• 7-10 bss days

• 2-5 bss days

• 24-48 hours

If the customer wants to change his subscription plan, which ticket type will be?

• Enrollment

• Billing plan

• Add-on

• Service request

Select only the Add-ons we offer (select all that apply)

• Custom meal plan

• Add a person

• Workout guide

• Extra book

Where do we go to see who is the customer's coach?

• Supportland

• Zendesk

• JIRA

• Group Magic

Which of the following are part of our values? (Hint: there are 3)

• Show empathy

• Be integral

• Be accountable

• Embrace flexibility and creativity

• We embrace change and initiate opportunity

Select the 3 types of empathy

• Cognitive

• Passive

• Emotional

• Compassionate

Select the options we have in SupportLand (Select All that apply)

• See if the user is on his trial or not

• Cancel a user's subscription

• Refund

• check if the app was installed

Groups Magic allows us to: (Select all that apply)

• View coach/user messages

• View customer group profile

• View coach assignment

• View group assignment

• To see Last charges

Is the results from a state of psychological, emotional, mental, physical, spiritual and occupational exhaustion

• Emotional Tiredness

• Empathy fatigue

• Emotional Breakdown

• Loan problems

Select the do's for empathy fatigue. (select all that apply)

• Find someone to talk to.

• Understand that the pain you feel is normal.

• Look for a new Job

• Exercise and eat properly.