Workplace Readiness Skills Timed Additional Practice 1-8

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• work ethic and adaptability

• creativity and innovation

• integrity and resolve

• customer service

Eli proposed a plan to expand his business while cutting costs. This is an example of:

• professionalism

• big-picture thinking

• dependability

• creativity

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated

• creativity

• efficiency

• professionalism

• big picture thinking

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent

• negotiation

• innovation

• collaboration

• initiative

An example of demonstrating creativity and innovation at work is to:

• arrive to work on time each day

• follow work protocol as stated by the employee policies

• have a positive relationship with your manager

• learn to do your job more efficiently

The ability to find and allocate available resources to improve a product or service is an example of:

• critical thinking

• innovation

• information security

• career management

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas it to

• research how competitors have done it

• ignore requests that are outside of your job description

• ask your coworkers what they would do

• consult the employee handbook

Which of the following statements best resembles the creative process?

• Find a disruption and imitate it

• Find a repeating pattern

• find a pattern and disrupt it

• focus on a single idea and repeat it

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?

• Reset the circuit breaker in the basement

• Replace the bulb in the sign

• Attempt to switch on another device to see if it has power

• call an electrician right away

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four. What is the process for making her decision.

• Evaluate all factors needed and select the most suitable contractor based on the factors

• Ask a coworker to help make the decision and select the best contractor using this rationale

• Select the contractor who is the most affordable and explain why to your supervisor

• Select the contractor who is closest in distance to the job location