Quality

Quality control

• prevents poor quality

• detects poor quality

If quality is the job of one inspector this is

• Quality control

• Quality assurance

Faults are prevented from happening..

• Quality control

• Quality assurance

Quality is everyone's responsibility

• Quality control

• Quality assurance

Why do some toys/ consumer goods have a Kite mark?

• To show they are the best quality

• To show they meet British safety standards

Which of the following are benefits of improved quality?

• You can charge higher prices

• Less time and resources wasted

• Avoid costs of returns/ handling customer complaints

• More loyal customers

• All of the above

Which mobile phone manufacturer was in the press for their exploding phones? This cost them over $17 billion in terms of law suits, lost sales and refunds!

• Nokia

• Apple

• Samsung

OFSTED inspect schools. This is a form of

• Quality control

• Quality assurance

One disadvantage of quality control is that...

• Workers don't take responsibility for quality

• It takes time to train workers

• Its a slow process

Which method seeks to have "zero defects" (no mistakes are made)

• Quality control

• Quality assurance