Slowness

CST has slowness case and he consumed his Quota and line speed was downgraded, CAA action :

• Escalate the ticket as speed variance case

• inform him that his speed downgraded [till the end of the monthly subscription] after consuming the basic Quota

• Add open DNS

CST has slowness in Browsing your action :

• Check download rate

• Add We DNS then restart port

• Escalate to SLS

CST has slowness in Streaming your action :

• Check if there is streaming issue on Youtube on Auto Quality

• Handle as BLQ

• Adjust MTU

Option Pack cst has Slowness case :

• Transfer cst to Option Pack VDN

• Transfer cst to Family VDN

• TS normally

CST has Slowness case and his POP Congested ( utilized ) your action :

• Handle normal

• Stop Trouble shooting and inform CST with script

• Escalate to SLS

We can check download rate from any website :

• True

• False

If download rate not accepted from the first time we will :

• Check download rate by Safe mood

• Escalate to SLS

• Add WE DNS