Careers in Front Office

Skills that indicate a person's ability to work with others

• Hard Skills
• Technical skills
• Soft skills
• Occupational skills

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

• Night audio

• Night audit

• Night desk

• Night operation

The front office operation is headed up by the:

• Front Desk Manager

• Front Office Manager

• Front Office Supervisor

• Front Office Supervisor

The rooms division consists of two departments:

• Front office and engineering

• Housekeeping and engineering

• Housekeeping and the front office

• Security and front office

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

• Cashier

• Comptroller

• Concierge

• Conductor

What are the job skills needed to work in hospitality?

Which positions are not apart of Front Office?

• Bartender

• Concierge

• Hostess

• Telephone Operator

•I assist with check-ins & check-outs after 11pm. Who am I?

• Cashier

• Front Desk Agent

• Night Auditor

I assist with booking dinner, spa, golf reservations etc. Who am I?

• Bell Man

• Front Desk Agent

• Concierge

I handle all incoming and outgoing calls in the hotel. Who am I?

• Front Desk Agent

• Reservation Agent

• Telephone Operator