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Professional Communications Chapter 8 Key Terms

Authored by Julie Castellano

Business

9th - 12th Grade

Used 6+ times

Professional Communications Chapter 8 Key Terms
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18 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A message written to confirm a verbal agreement made with a customer, client, or colleague.

confirmation message

request

transmittal message

directions

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A routine communication accompanying documents or other materials attached to e-mails of sent by a delivery service.

directions

instructions

transmittal message

courtesy response

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Steps that must be followed in sequence in order to accomplish a task.

FAQ page
instructions
diplomacy
request

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The steps to get from point A to point B.

instructions
routine requests
persuade
directions

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Asks the reader for some type of action or response.

request
instructions
diplomacy
FAQ page

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Requests that are expected by the recever.

courtesy response
routine requests
request
special requests

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Require more planning and an approach that will create a positive response.

routine requests

transmittal message

courtesy response

special requests

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