Which of the below is a source of ‘Voice of the Customer’?

• Surveys

• Interviews

• Complaints

• All Answers

What is the purpose of a project charter?

• To define the problem and importance of the project.

• To collect all relevant data for data analysis

• It is used by Black Belts and Green Belts to monitor the tasks of the team

• It helps to define who is our customer

Which of the following statements about DMAIC is false?

• DMAIC is structured methodology for improving existing processes

• To speed up project, you can go directly to Improve phase and implement solutions

• DMAIC approach can be repeated if the improvement is not satisfactory to process owner

• In the Analyze phase of DMAIC we will answer the question: what causes the problem.

Which measure best quantifies variation in a data set?

• Mean

• Median

• Standard Deviation

• Upper specification limit

Identify which of the following statements is TRUE regarding the use of Pareto Chart.

• Will help you identify the solutions to 80% of the problems

• A graphical tool that helps analyze development in time of the performance in your process

• Is based on the principle that 80% of the problems are caused by 20% of the contributors

• It works best when all bars are roughly the same size

Which tool is used to identify "potential causes"?

• Stakeholder analysis

• Fishbone Diagram

• 5 Whys

• Tool 1

The goal of the Measure phase is:

• To identify the root- causes

• To find out the real scope of the problem

• To quantify/understand current process performance – baseline (how big is the problem)

• To compile reports for the Process Owner

In the transfer function formula Y = f (x), x pertains to_________

• process

• input

• output

• goal

In change management, there are three elements to the people side namely communication, participation and ___________.

• education

• stakeholder analysis

• technology

• innovation

True or False: Processing time is an example of discrete data.

• False

• True