KPI's

CNOI vs. Budget Variance (Regional Manger)

• < 2%

• > 1.5%

• = 3%

• < 1%

Rental Income variance (Regional Manager)

• • > 1.5%

• < 3%

• • > 2%

• < -1.5

Traffic volume - % of total units (Regional Manager)

• < 50%

• > 40%

• < 30%

• < 40%

Payroll to Budget (Regional Manager)

• = 1%

• > 3%

• < 1.5%

• < 2%

Employee retention in 1st year (Regional Manager/Community Director/Regional Service Manager)

• 70%

• > 60%

• < 50%

• > 100%

Resident Retention (Regional Manager)

• > 75%

• < 100%

• > 70%

• < 80%

Economic Occupancy vs. Budget variance (Community Director)

• > 3%

• < 1.5%

• < 2%

• < 8%

Rental Income variance (Community Director)

• > 2%

• < 3%

• < 4.5%

• < 1%

Knock Metrics - Avg. engagement (Community Director)

• > 90%

• < 75%

• > 89%

• < 95%

Knock Metrics - Visit to Lease Conversion (Community Director)

• < 80%

• > 35%

• > 25%

• < 30%