Staffing & Customer Service Test Review

The idea that the employee will perform assigned tasks

• Reliability

• Punctuality

• Work Ethic

• Attitude

The employee displays a positive outlook and a willingness to work cooperatively with others and accept direction

• Reliability

• Attitude

• Manners

• Work Ethic

The employee shows up to work on schedule

• Reliability

• Attitude

• Punctuality

• Work Ethic

Employee is neat and tidy in his/her attire and personal hygiene

• Manners

• Appearance

• Work Ethic

• Attitude

Employee is hard-working and diligent

• Attitude

• Punctuality

• Work Ethic

• Reliability

When there is not enough staff to handle the customers

• Understaffing

• Staffing Level

• Overstaffing

• Employment Level

Which of the following is NOT something a potential employee needs to know before being hired?

• Must memorize the entire product line

• The job description

• The number of hours to be worked

• The wages

An understaffed store may become a target for what?

• Panhandlers

• Shoplifters

• Deal-seekers

• Tax audit

How do managers deal with overstaffing problems?

• By making full-time positions part-time

• By selling the store

• By cutting back store hours

• By canceling ad campaigns

Which of the following is NOT a necessary trait of a good employee?

• Willingness to accept direction

• Tidy appearance

• Lives nearby

• Good communication skills