L'action commerciale
1st Grade - University
•20 Qs
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L'action commerciale
Quiz
•
Business
•
1st Grade - University
•
Practice Problem
•
Hard
Lucas Lebel
Used 4+ times
FREE Resource
Enhance your content in a minute
20 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Les objectifs d'une enquête de satisfaction sont de
connaitre l'avis des clients sur un produit ou autre
avoir des remarques des clients auxquelles nous n'aurions pas pensé
évaluer de façon quantitatif l'action commerciale
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
LE CSUT est un indicateur pour mesurer la satisfaction du client
Oui
Non
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Le NPS permet de mesurer la satisfaction sur un point précis
Oui
Non
4.
OPEN ENDED QUESTION
3 mins • 1 pt
Citez 4 outils permettant de mesurer la satisfaction du client
Evaluate responses using AI:
OFF
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Dans un questionnaire il faut
classer les questions par thème
Avoir 7 questions maximum
mettre des questions personnelles
mettre des questions centrer sur le sujet de l'action commerciale
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
La formule du CA est
PA HT x Quantités vendues
PV TTC x Quantités vendues
PV HT x quantités vendues
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
La formule de la marge est
PV HT - PA HT
PV TTC - PV HT
PV HT + PA HT
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