MAN2 week 1 + 2

Operations Management is:

• the transformation process that converts resources into finished goods

• the transformation process that converts resources into finished goods and services

• the transformation process that converts resources into finished services

• the management of the operations in a firm

Which one of these is statement is true?

• Services and Manufactures have both low customer contact

• Services are Capital intensive

• Products from manufacturing cannot be inventoried

• Services and Manufacturers must forecast the demand

Tactical decisions in Operations’ Management (OM) are characterized by

• Broad in scope

• Long-term in nature

• Concerning a small number of issues

• All the above

Today, successful organizations recognize the crucial role that operations’ management plays as part of the overall organizational strategy to establish and maintain:

• Global leadership

• Efficiency

• Effectiveness

• Organizational goals

What would be the best example of good interaction between operations management and marketing?

• Operations management opts to focus mainly on efficiency to support marketing strategy of differentiation in a luxury industry

• Operations management opts to focus mainly on effectiveness regarding product quality and uniqueness to support marketing strategy of differentiation in a luxury industry

• Operations management opts to focus mainly on effectiveness regarding product quality and uniqueness to support marketing strategy of cost leadership in the fruit and vegetables industry

• Operations management opts to focus mainly on effectiveness regarding product quality and uniqueness to support marketing strategy of cost leadership in a luxury industry

What would be the most accurate definition of value chain in business?

• All cash flows throughout the entire process of creating a good and/or service.

• All workflow that fulfills employees’ needs, wants and demands

• Chain for machines that is extremely expensive, reliable, efficient and effective

• The entire series of organizational work activities that add value to customers at each step from raw materials to finished product

What is the output in the operations system?

• Equipment

• Goods

• Materials

• Tables

A process can be defined as a set of ………. that transform inputs into outputs.

• External resources and information

• Stragies and plans

• Machines and power

• Interrelated resources and activities

When using the theory of constraint which step involves an appraisal of all activities?

• Identify the constraint

• Subordinate everything to the systems constraint

• Elevate the systems' constraint

• Exploit the constraint

What does six sigma aim to reduce

• Variability

• Defects

• Waste

• Quality