Hotel Guests and Groups

The departure list provides the front office with a listing of all guests expected to depart on the day.

• True

• False

Reception need to constantly review this list to make changes and communicate these changes to other departments.

• True

• False

The departure list provides the front office with a listing of all guests expected to depart on the day.

• True

• False

Preparing a guest account is an important part of the guest stay/guest cycle.

• True

• False

Timing and accuracy are the two most important points in relation to the guest account.

• True

• False

The guest account should be ready for the guest when they are ready to pay and depart.

• True

• False

The Front Office is where you process guest arrivals and departures.

• True

• False

The guest who wishes an Express Checkout may need to request this service and when they do they receive an Express Check-Out form from Reception and are asked to complete all relevant details.

• True

• False

Group check-outs are potentially problematic for Reception as it can mean loads of guests and their entire luggage clogging up the front office area.

• True

• False

It is simply another name for the bill.

• splitting’ the bill

• guest folio

• guest

• check-outs