Unit 2 - Working Skills in the Public Service Sector

Fill in the blank: ........................customers are those who work in your organisation or other organisations that you have to help.

Internal customers can be described as:

• colleagues

• supervisors

• businesses

• senior managers

External customers are the individuals or groups that are not employed by the public services and who use the services that your organisation provides. Click the correct boxes.

• Businesses

• Families

• Different age groups

• Police Service

• Different ethnicities

Fill in the blank.

Third sector is another name for the "blank" sector.

Blue light services refers to the armed services.

• True

• False

The emergency services consists of..

• The Police Service

• Fire and Rescue Service

• Mountain Rescue Service

• The Ambulance Service

• The RNLI

Name 3 voluntary services.

Name 3 of the main working skills that the police service would need during a RTC (road traffic collision).

Can you think of a situation where making notes in writing is important? Give an example of why it is important.

In writing such as letter, email or text is the best form of communication?

• True

• False