CBAC101 FINALS

An integrated effort designed to improve quality performance at every level of the organization.

• Total Quality Management

• Quality

• Traditional Quality Management

A type of forecast which are subjective analysis of subjective inputs.

• Judgmental

• Time-series

• Associative models

A machine consisting of a mechanical arm, a power supply, and a controller.

• Robot

• Mechanical Machine

• Automation

Anything that can be offered to a market.

• Production

• Money

• Product

Dimensions of Quality which shows handling of customer complaints or checking on customer satisfaction.

• Reliability

• Serviceability

• Conformance

Provides detail and scope of mission

• Strategies

• Goals

• Mission Statement

• Tactics

The way an organization chooses to produce its goods or provide its services.

• Process

• Process Design

• Process Selection

Plans for achieving organizational goals

• Tactics

• Strategies

• Mission

• Mission Statement

Tool used in line balancing to display elemental tasks and sequence requirements.

• Precedence Diagram

• Line Balancing

• Balance Display

The ability of Product or Service to consistently meet or exceed customer expectation.

• Total Quality Management

• Quality

• Quality Management