FIRST MEETING--CHAPTER 6--QUIZ

Receptionist: Hello, this is Midtown Medical Centre.

Sara: Hello. I’d like to make an appointment to see the doctor, please.

Receptionist: Have you been here before?

Sara: No, I haven’t.

Receptionist: Ok. Can I have your name please?

Sara: It’s Sara Jones.

Receptionist: I have an opening at 2:30 this afternoon. Is that ok?

Sara: Yes, that’s fine.

Receptionist: We’ll see you soon.

Sara: Thank you. Goodbye

Question: Where could possibly be the correct place for the conversation above?

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Receptionist: Good morning, Hair Design.

Kate: Can I make an appointment with Michelle, please?

Receptionist: Is it for a hair cut?

Kate: Yes.

Receptionist: When do you want to come in?

Kate: Do you have something on Saturday afternoon?

Receptionist: Yes, is 4pm ok?

Kate: Yes, that’s fine.

Receptionist: What’s you name, please?

Kate: It’s Kate Smith.

Receptionist: Ok Kate, we’ll see you at 4pm on Saturday.

Kate: Thanks. Bye.

Question: Where could possibly be the correct place for the conversation above?

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Which expression is showing a greeting?

• I’m sorry. Could you repeat that?

• Good morning. This is Indah speaking. How may I help you?

• Thanks for calling and have a great day.

• Would you like to leave a message?

Which expression is showing leave-taking?

• Please hold while I put you through to the manager's office.

• I'm sorry, but Lisa's not here at the moment. Can I take a message?

• Could you ask him to call Paul when he gets in?

• Thank you for calling. Good bye for now.

When the receiver is not sure what the caller is talking, the correct expression would be _______

• I'll make sure she gets your message.

• Good morning. Is Dr Martin available, please?

• Could you speak a little bit slower, please?

• Well, I guess I'd better get going. Talk again soon, OK?

Which picture is showing improper gesture when making a phone call?

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Which one is not the proper telephone etiquette?

• Directly state you intention without telling your name

• Always bid farewell before hanging up the phone

• Introduce yourself if you call for the first time

• Don't let the caller wait too long

Which expression is showing the caller to wait?

• Good afternoon. Midland Hotel. Can I help you?

• Hello, this is Sue, Sue James

• Could you hang on a minute, please?

• Would you mind spelling that, please?

Receptionist : Robotics Limited. Good morning

Salesman : Good morning. Can I speak to Mr. Rodriguez please? This is Bob Whittaker.

Receptionist : I’m sorry, could you repeat your name more slowly please?

Salesman : Yes, of course, Bob…..Whittaker

Receptionist : I’m sorry, I can’t hear you very well. Could you spell it please?

Salesman : Yes, Bob Whittaker. That’s W H I double T A K E R

Receptionist : I’m sorry his line’s busy. Can I take a message?

Salesman : Yes, could you ask him to call me back please? My number’s London 350-2261

Receptionist : I’m sorry, where are you calling from?

Salesman : From London

Receptionist : OK, thank you Mr Whittaker. Goodbye

Salesman : Goodbye and thank you.

Question: Which expression is showing impolite expression?

• Can I take a message?

• Yes, could you ask him to call me back please?

• Could you spell it please?

• I’m sorry, could you repeat your name more slowly please?

Receptionist : Robotics Limited. Good morning

Salesman : Good morning. Can I speak to Mr. Rodriguez please? This is Bob Whittaker.

Receptionist : I’m sorry, could you repeat your name more slowly please?

Salesman : Yes, of course, Bob…..Whittaker

Receptionist : I’m sorry, I can’t hear you very well. Could you spell it please?

Salesman : Yes, Bob Whittaker. That’s W H I double T A K E R

Receptionist : I’m sorry his line’s busy. Can I take a message?

Salesman : Yes, could you ask him to call me back please? My number’s London 350-2261

Receptionist : I’m sorry, where are you calling from?

Salesman : From London

Receptionist : OK, thank you Mr Whittaker. Goodbye

Salesman : Goodbye and thank you.

Who is showing more polite expressions?

• Receptionist

• Salesman

• Bob Whittaaker

• Mr. Rodriguez