When adopting____ ,all workers are involved in self-checking their output against quality standards.

• quality control

• quality product

• quality standards

• quality assurance

What is quality product?

• meet customers' expectation

• Team-working

• Empowering workers to manage their own quality

• Continuous improvement

The expectations of costumers expressed in terms of the minimum acceptable production or service standards

• Quality product

• Quality assurance

• Quality control

• Quality standards

A quality product is best described as :

• a product that has passed quality control

• a product that is good value for money

• a product that has been made using lean production

• a product that meets costumers' expectation

A disadvantage of traditional quality control is that:

• all items have to be inspected

• it ensures all items are fit for purpose

• it is based on sampling so failures can get through

• it requires pr-defined standards at all stages of production

Which of the following statements best describes quality assurance?

• A system of agreeing and meeting standards at all stages of the production process

• A system of checking quality at the end of the production process

• A system of comparing quality standards with competitors

• An internationally agreed standard

Which of the following is an incorrect statement about TQM?

• It requires more quality inspectors

• It involves internal costumers

• It fits in well with Herzberg's principles

• It means quality is everyone's responsibility

Which of the following is not true about quality assurance?

• It stresses the need to get products right first time

• It puts the emphasis on the prevention of poor quality

• It randomly tests products for quality

• It establishes quality standards for each stage of the production process

People within the organisation who depend of the quality of work being done by others in the organisation is called....

• Quality controls

• Quality officers

• Internal costumers

• Zero defects

Which one is not the conditions for successful Kaizen?

• Empowerment

• Resistance from mangers and staff

• Team working

• Staff involvement