Risk & Control

What are the 3 Pillars of Success for 2021

• BCA, NPS, Grow the Business

• BCA, Client Obsession, Grow the Business

• Sale, sales, and sales

• Grow the Business, Risk & Controls, Client Obsession

What is our NPS Goal

• 70%

• 65%

• 75%

• 80%

When is a teller cash take over permitted?

• When the teller ends the day short.

• Teller is on a scheduled absence of more than 4 consecutive business days

• No later than the 5th consecutive business day of an unscheduled absence

• No later than the 4th consecutive business day of an unscheduled absence

What is permitted in an unlocked draw during a secure workstation review.

• Lolli Pop

• Client Business Cards

• A signed blank Signature Csrd

• Photocopy of Client ID

Regulation D limited our (Consumer) clients to 6 regulated transactions every?

• Day

• Month

• Week

• Statement Cycle

Regulation Z Truth in Lending Act provides rules for the Federal Truth in Lending and Fair Credit Billing Acts, which outlines the content of consumer credit product disclosures and when these disclosures must be given to applicants

• True

• False

It is OK to have a credit card consent that is signed but not dated.

• True

• False

Which option below is not a way to verify a client

• DIP / PIC

• Client Drivers License

• Original Birth Certificate

• Passport

We proof out ATM (here at Pointe) on Tuesday and Thursdays.

• True

• False