According to Treasure, what percent of our communication time do we spend listening?

• 50%

• 60%

• 75%

• 100%

How much do we retain when listening?

• 100%

• 50%

• 25%

• 10%

One of the processes for listening introduced by Treasure is . . .

• call and answer

• repetition

• pattern of recognition

• summarizing

One process of listening is "filtering" which engages our intrinsic (inherent) qualities such as . . .

• values

• beliefs

• intentions

• All of the above

What reasons does Treasure give for why we are losing our listening skills?

• noise (visual and auditory)

• recording (writing & videotaping)

• videotaping

• All of the above

Treasure is not in favor of headphones. What reasons does he give? Check all that apply.

• Headphones replace the art of conversation.

• Headphones make people impatient for information.

• Headphones create individual sound bubbles or spaces.

• Headphones do not allow people to practice listening skills.

Why is it important for humans to be able to listen to the "quiet" (i.e. silence, subtle, or understated sounds) ?

According to Treasure, conscious listening creates . . .

[Def: conscious - awake and able to understand]

• Division

• Understanding

• Intolerance

• Insensitivity

Which of the five tips to improve listening skills are you willing to try? Check one.

• Practice mixing. Try and distinguish different channels of sounds in a noisy room, nature, or in a group.

• Practice savoring. Enjoy mundane sounds.

• Practice 3 minutes of silence (or quiet) a day.

• Practice listening positions (i.e. active or passive, critical or empathetic).

• Practice RASA: Reflect, Appreciate, Summarize, Ask.