Righting Wrongs

Righting Wrongs

9th - 12th Grade

25 Qs

quiz-placeholder

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Righting Wrongs

Righting Wrongs

Assessment

Quiz

Business

9th - 12th Grade

Medium

Created by

Misty Rather

Used 7+ times

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A complaint is any expression of

dissatisfaction

anger

sadness

gratitude

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a common way for customers to express their complaints:

Directly to the CEO

Patiently

Verbally

Silently

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mark is unhappy with the way his new shirt wrinkles, and he shows it to the salesperson. Mark's complaint is an example of a

true complaint

false accusation

difficult customer

hidden complaint

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following skills can an employee use to uncover the hidden reason for a customer's complaint:

accounting

questioning

selling

marketing

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer complaints can affect a salesperson by

disappointing her /his friends and family

making her /his day better

helping her /him to earn a raise

causing her /him to lose commission

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a potential cost of customer complaints:

loss of merchandise

loss of sales

loss of employees

loss fo tax breaks

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Negative "word of mouth" advertising due to unresolved customer complaints can cost a business its

employees

facilities

reputation

licenses

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