SHS Quiz Review

SHS agreement can last for?

• 1 and 2 years

• 3 and 4 years

• 3 and 5 years

Which of the following plans has profesessional 24/7 monitoring?

• Smart automation and control

• Secure and control

What is the name of the dedicated team to handle technical support for legacy hardwire systems, assist with wired or 24 hour video requests in a system or assist customers with a remote takeover (COVID-19)?

• SHS Cxss

• SHS retention team

• TELUS Customer Security Systems (TCSS) team

Which SmartHome Security package(s) includes a Security Starter Kit (2 Door Window sensors 1 Motion sensor)?

• Secure (and Secure + video)

• Smart Automation Plus

• Secure (+ video) and Control + video (and Control)

Which of these is a reason why a customer may not be eligible for Smart Thermostat device at their home.

• Has a heat pump

• Has radiant heat

• Has a humidifier connected to the customer's existing thermostat

• All of the above

Select an example how Geo-service works

• when customer wants to use the SHS app

• If the customer wants to make a scene

• If the customer wants to have all her outside lights turn on, turn up thermostat and open garage door when she is 1 block from her home.

True or False: DIY self-install option is available on all SmartHome Security plans to customers in our Eastern Canada regions (if a customer meets qualification criteria).

• True

• False

The HD Wireless Outdoor Security Camera(s) records in what level of video quality?

• 720

• 1080

• 1280

True or false if a customer is looking for a DIY option needs to have a smartphonein order to run the wizard app, since it does not run via computer or tablet.

• True

• False

In Desktop One (DT1), what page/screen would you go to if you needed to add or update a customer's contact information on the account?

• Product Configuration

• Personal Profile

• Credit Profile

• Customer Summary