Quality

Quality

University

25 Qs

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Quality

Quality

Assessment

Quiz

Business

University

Medium

Created by

NORAZAMIMAH BOGAL

Used 20+ times

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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best describes quality?

The service provided to a customer before, during and after purchasing.

Products being made to a high standard to meet customer needs and expectations.

A high level of productivity.

Offering the advance technology and the utmost performance to customers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who needs to be satisfied with the quality of products?

Competitors

Suppliers

Customers

Government

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens when a business produces faulty goods?

Company can sell faulty goods with cheaper price

It increases costs and damages the reputation of the firm

It is the time to apply Total Quality Management

Can be used as a giveaway to customers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is usually true about poor quality products?

They are still in demand

They fail to meet customers expectations

They are expensive

They can be used as a giveaway

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A business checks products after they are made. What is this appropriate example of?

Quality Control

Quality Circles

Quality Assurance

Quality Management

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What group of people sit and discuss production methods in Quality Circles?

Customers and Suppliers

Managers and Suppliers

Employees and Managers

Managers and customers

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Total Quality Management focuses on

Employee

Customer

Both (a) & (b)

None of the Above

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