Quality

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.

• Products being made to a high standard to meet customer needs and expectations.

• A high level of productivity.

• Offering the advance technology and the utmost performance to customers

Who needs to be satisfied with the quality of products?

• Competitors

• Suppliers

• Customers

• Government

What happens when a business produces faulty goods?

• Company can sell faulty goods with cheaper price

• It increases costs and damages the reputation of the firm

• It is the time to apply Total Quality Management

• Can be used as a giveaway to customers

Which of the following is usually true about poor quality products?

• They are still in demand

• They fail to meet customers expectations

• They are expensive

• They can be used as a giveaway

A business checks products after they are made. What is this appropriate example of?

• Quality Control

• Quality Circles

• Quality Assurance

• Quality Management

What group of people sit and discuss production methods in Quality Circles?

• Customers and Suppliers

• Managers and Suppliers

• Employees and Managers

• Managers and customers

Total Quality Management focuses on

• Employee

• Customer

• Both (a) & (b)

• None of the Above

While setting Quality objective, ________ is to be considered.

• Customer need

• Organizational need

• Supplier need

• Worker need

Select True or False for the statement:

Quality of a service quality will determine the satisfaction level of a client

• True

• False

Select True or False for the statement:

The main aim of TQM is to embrace problems that exist in the work system

• True

• False