ICR Study Guide

The clear exchange of ideas and information:

• Communication

• Body Language

• Conflicts

• Refusal Skills

Which of the following is NOT an effective communication tool?

• Eye Contact

• Active Listening

• Not responding or giving feedback

• Giving a clear message

Body language, gestures, and posture are all examples of what type of communication?

• Verbal

• Non-Verbal

• Written

• Communication

Letters, books, emails, and texts are all examples of what type of communication?

• Verbal

• Non-Verbal

• Written

• Communication

Anything using the spoken word is considered what type of communication?

• Verbal

• Non-Verbal

• Communication

• Written

When a person does not express his/her feelings, opinions or ideas, is what type of communication?

• Passive Communication

• Aggressive Communication

• Assertive Communication

A person successfully expresses thoughts, feelings or believes in a way that is honest and respectful:

• Passive Communication

• Aggressive Communication

• Assertive Communication

Disrespectful words, actions, and intimidating body language are all examples of this type of communication:

• Passive Communication

• Aggressive Communication

• Assertive Communication

Ways to say “NO”

• Peer pressure

• Body Language

• Refusal Skills

• Negotiation

The process of talking about a conflict and deciding how to reach a compromise.

• Conflict

• Compromise

• Negotiation

• Deal