VKAM Quiz3

____________, _______________ and ____________ are the 3 types of order fulfillment in Lazada.

• Dropshipping

• Fulfillment by Lazada

• Delivered By Seller

• Special Bulky Pickup

LEX/3PL have their daily pick up plan. All sellers who tagged their orders to ready to ship before 12:00 MN will be included in their pick-up plan.

• True

• False

FM / First Mile refers to the movement of the item from the courier to the customer/buyer.

• True

• False

_______________ is a fulfillment type where the seller sent the items to our warehouse and Lazada will be responsible for processing, packing, and shipping the items using our logistic partners.

For the DBS fulfillment type, Lazada will be the one responsible for updating the order status in the Seller Center.

• True

• False

The case should be tagged resolved if the seller's concern is about no pick-up and they were able to tag the order RTS before 12 midnight.

• True

• False

A process wherein we escalate the order to be exempted on the cancellation for a valid reason.

Arrange in order how a seller can cancel an order in their mobile application.

1. Select the reason for cancellation (Seller failed to fulfill your order on time is the only cancellation reason that the seller has). You can also add comments under the description field.

2. From Orders, go to the Pending or Ready to Ship tab

3. Click the Confirm button to proceed with the cancelation. A pop-out message will appear once the order has been successfully canceled.

4. Open the order that you want to cancel and click the 'Cancel Order’ button

5. Click the Cancel Order button

• 2, 4, 1, 5, 3

• 1, 2, 3, 4, 5

• 2, 3, 4, 5, 1

How can we check if the seller’s concern is valid for the Pick-Up escalation process?

• Check if the seller has tagged the orders same day

• Check if the seller has pending orders

• Check if the seller has RTS orders.

After checking if the seller has RTS orders in the Seller Center, the next thing that we need to do as a VKAM agent is to check the Pick Up Plan checker since the seller’s first mile is XDE.

• True

• False