Which 4 make up Market Segmentation?

• Demographic

• Geographic

• Volume

• Psychographic

• Behavioural

A skill is the ability to do something well and a behaviour is the way in which one acts or conducts themselves.

• True

• False

Gaining _________ is important to highlight both positives and negatives and allows the business to grow.

'Having the ability to control your own feelings' describes which skill/performance behaviour?

• Commitment

• Passion

• Self-Discipline

• Punctuality

'Being dedicated to your job and having strong feelings and belief in what you do' describes which skill/PB?

• Teamwork

• Empathy

• Code of Conduct

• Commitment & Passion

'how easy it is for the customer to use/reach/obtain/enter your product or service' - What is this a definition of?

• Accessibility

• Inclusivity

• Feedback

• Personal Presentation

'Providing equal access to opportunities regardless of customers diversity' - What is this a definition of?

• Teamwork

• Inclusivity

• Accessibility

• Communication

Tick 3 Customer and Client Needs

• The customer journey

• Types of customer

• Codes and conduct

• How much they are willing to pay

• Ethics

Name 2 forms of Feedback

'How you portray and present yourself to other people' describes which skill/PB?

• Listening & Empathy

• Personal Presentation

• Respect Equality & Diversity

• Communication