BM21 Chap 23 Test Review

What HR activity do people most associate with Human Resources

• Wages and benefits

• Employee Assistance

• Employment

• Performance Management

Which HR activity is used to help employees balance their work and personal lives

• Wages and benefits

• Employee Assistance

• Employment

• Performance Management

Human Resources has to do with what type of resource?

• Equipment/capital

• Nature/raw materials

• People/employees

Which of the following steps comes first in the hiring process?

• Preparing a job description

• Establishing a need

• Completing a background check on applicants

• Reviewing applications on file

Of all the resources used by a business, probably the most important to its success is its

• technology

• capital

• people

• raw materials

What are some reasons why we need to keep turnover rate low? (Mark ALL that apply)

• employee discount can be interrupted

• new employees are not as productive as experienced employees

• staffing issues

• cost of recruiting, interviewing and training

Another name for human resource management is?

• operations management

• training

• supervision

• personnel management

What do we call a formal interview with an employee who is leaving the company? Used to determine employee's attitude about the company and seek suggestions for improvement.

• Employee Assistance

• Promotion

• Exit interview

• Performance Management

Employee discharge is the same as

• a layoff

• employee turnover

• firing an employee

• a transfer

In one year, a company with 3,000 employees had 300 workers terminate employment. What was the company’s employee turnover rate?

• 3%

• 9%

• 30%

• 10%