TQM QUIZ 1- MM3A

This side is more logical, objective, and emphasizes the parts or the details.

• Intentional

• Strategic

• Systematic

• Logical

Means a common understanding of ideas between the sender and the receiver.

• Relationship

• Communication

• Connection

• Construction

In the 85/15 rule, if 15% refers to the result of the behavior of the employee, what is 85% of the problems in organization?

• Lack of budget

• Faulty Systems

• Inconsistent Leaders

• Lack of Training

It is customer oriented management philosophy and strategy.

• Total Quality Management

• Quality Management

• Service Quality

• Strategy Management

He advocated dividing the labor required to make a product into simple, repetitive task in order to develop worker skills, save time and use specialize tools.

• Frank and Lilian Gilbreth

• Adam Smith

• Joseph Juran

• Deming Edward

This side is more creative, subjective, and focuses on the big picture.

• Strategic

• Systematic

• Logical

• Intentional

Implementation often comes with additional training costs, team-development costs, infrastructural improvement costs, consultant fees and the like.

• Production Disruption

• Discourages Creativity

• Quality is Expensive

• Demands a Change in Culture

He modified the Plan, Do, Study, Act (PDCA) and advocated the extensive used of statistical quality control theory to Japanese.

• Kaoru Ishikawa

• Joseph Duran

• Deming Edwards

• Adam Smith

Implies honesty, morals, values, fairness and adherence to the facts and sincerity.

• Trust

• Leadership

• Teamwork

• Integrity

Is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (internal or external).

• System

• Approach

• Process

• Training