Dimensions of Quality

Which of the following is a dimension of ‘product quality’?

• Machinability

• Probability

• Customer Satisfaction

• d) Durability

The nominal size of a product is 30 mm. The acceptable industrial limits are from 29.98 mm to 30.02 mm. After manufacturing, the quality engineer finds the lower limit of the manufactured product to be 29.00 mm while the upper limit is 30.01 mm. What can you infer from the given scenario?

• There is no failure because both the upper and lower limits of the manufactured product are within the industrial standard limits

• There is a failure because the upper limit is below 30.02 mm

• There is a failure because the lower limit is below 29.98 mm

• We cannot comment on the failure of the dimensions of the manufactured product

Priyanka bought a new mobile phone for herself. She explained to her friend that the mobile phone has a camera, Facebook facility, and music facility in addition to the basic functions like phone calls and messaging. Which dimension of ‘product quality’ is Priyanka referring to?

• Aesthetics

• Conformance

• Reputation

• Features

Suresh calls up the customer care to complain regarding his new earphones. He can’t listen to the other side when his earphones are connected to his mobile phone. Which dimension of ‘product quality’ has the earphones failed to comply with?

• Performance

• Features

• Reputation

• Aesthetics

Andrew bought a new mobile phone from the market. While studying its specifications, he realizes that the mobile phone fails to comply with the national standards. Which dimension of ‘product quality’ has the mobile phone failed in?

• Durability

• Conformance

• Reputation

• Reliability

Which dimension of product quality tells you about the probability that a product will perform its function for a given period of time under specified conditions?

• Reliability

• Reputation

• Aesthetics

• Performance

Which of the following is the primary characteristic of an electric kettle while referring to its ‘performance’?

• It should boil water efficiently

• It should indicate the pouring temperature of the water

• It should be red in color

• It should be white in color