Blackboard Final Assessment

Understanding the issue includes being able to describe the client issue in your own words.

• True

• False

If the client will not allow access into their site, you will not be able to troubleshoot the issue.

• True

• False

If a student says a specific discussion post is not expanding, we can replicate by going to any forum in the course and test it.

• True

• False

A customer reports Blackboard is down, you replicate the issue. This is considered a critical event and should be reported to a supervisor?

• True

• False

An instructor reports their grade center is not displaying in one of their courses. You can replicate the issue in that course.

This should be reported to a supervisor as a critical event.

• True

• False

"When editing items in a Content Area, you can do which of the following: (Choose only one)"

• Edit an item's name

• Edit an item's availability

• Change the order of items

• All of the above

After you have enrolled into a class and assisted the student with their issue. What else is needed to be done before you exit the course?

• Check the Syllabus

• Take a test to make sure everything is working

• There is nothing else to do other then logging out

• Quick Un-enroll from the course

At times, Students will not be able to finish tests due to being locked/ kicked out.

What Icon would most likely be showing in the Grade Center?

• 
• 
• 
• 

Course Messages allow you to send messages to anyone associated with your Blackboard Course using external email.

• True

• False

How does an assignment become linked to a Grade Center column?

• When a gradable assignment is created, a column is also created.

• Click the "Link to Grade Center" button in the Assignment Settings.

• You must create a Grade Center column and then select the assignment it needs to be linked to.

• Each grade has to be manually entered into user created Grade Columns.