Which of the following is NOT a benefit of a highly-motivated workforce

• Higher retention

• Higher productivity

• Higher wages

• Higher levels of sales

Which two of the following are financial methods of motivation

• Commission

• Job enrichment

• Fringe benefits

• Profit-sharing

Which two of the following are non-financial methods of motivation

• Commission

• Job enrichment

• Training

• Profit-sharing

Staff retention is important to businesses because recruitment and training are often quite...

• Cheap

• Boring

• Expensive

• Easy

In this hierarchy which job type is in the wrong place (1 is the top 4 is the bottom!)

• 1. Director

• 2. Manager

• 3. Operative

• 4. Supervisor

Which of these is not likely to increase with an effective recruitment process?

• Customer complaints

• Output quality

• Productivity

Are low-level employees at a business with a centralised organisational structure likely to feel empowered to influence decisions?

What type of chain of command does a tall organisational structure have?

• Long-chain of command

• No chain of command

• Short-chain of command

• What's a chain of command!

The number of employees that a manager is responsible for is called?

Which of the following do businesses hope workforce training will do?

• Increase worker motivation

• Increase employee retention

• Increase worker turnover

• Increase competitors attractiveness

• Increase productivity