Final Assessment MGT300

Which of the following occurs during data cleansing?

• Clean missing records.

• Clean redundant records

• Clean inaccurate data.

• All of the above.

Which of the following describes ETL?

• A process that extracts information from internal and external databases.

• A process that transforms information using a common set of enterprise definitions.

• A process that loads information into a data warehouse.

• All of the above.

Which of the following statements is true?

• The more complete an organization wants to get its information, the less it costs.

• The more accurate an organization wants to get its information, the less it costs.

• The less accurate an organization wants to get its information, the more it costs

• The more complete and accurate an organization wants to get its information, the more it costs

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

• Analytical CRM

• Operational CRM

• Personalization

• All of the above

Which of the following represents operational CRM?

• Supports traditional transactional processing

• Supports day-to-day front-office operations

• Supports operations that deal directly with the customers

• All of the above

Which of the following is not a CRM industry best practice?

• Define information needs and flows

• Build an integrated view of the customer

• Scalability for organizational growth

• Implement using the big-bang approach

Which of the following is not one of the five basic components of supply chain management?

• Plan

• Source

• Cost

• Deliver

What is the ability to view all areas up and down the supply chain?

• Bullwhip effect

• Demand planning software

• Supply chain visibility

• Supply chain execution software

Which of the following is not a principle of supply chain management?

• Customize the logistics network and focus intensively on the service requirements

• Listen to signals of market demand and plan accordingly

• Segment customers by service needs and then tailor services to those particular segments

• Listen to signals from telecommunications equipment

Which of the following generates demand forecasts using statistical tools and forecasting techniques?

• Bullwhip effect

• Demand planning software

• Supply chain visibility

• Supply chain execution software