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Final Assessment MGT300

Authored by KAMARULZAMAN ISHAK

Computers, Business

University

Used 78+ times

Final Assessment MGT300
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42 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following occurs during data cleansing?

Clean missing records.

Clean redundant records

Clean inaccurate data.

All of the above.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following describes ETL?

A process that extracts information from internal and external databases.

A process that transforms information using a common set of enterprise definitions.

A process that loads information into a data warehouse.

All of the above.

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following statements is true?

The more complete an organization wants to get its information, the less it costs.

The more accurate an organization wants to get its information, the less it costs.

The less accurate an organization wants to get its information, the more it costs

The more complete and accurate an organization wants to get its information, the more it costs

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

Analytical CRM

Operational CRM

Personalization

All of the above

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following represents operational CRM?

Supports traditional transactional processing

Supports day-to-day front-office operations

Supports operations that deal directly with the customers

All of the above

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is not a CRM industry best practice?

Define information needs and flows

Build an integrated view of the customer

Scalability for organizational growth

Implement using the big-bang approach

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is not one of the five basic components of supply chain management?

Plan

Source

Cost

Deliver

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