GoCC - Please Hold While I Overthink This

A customer calls in because of a mystery charge that has created an overdraft. It is determined the charge is to accurately correct a bank processing error. Customer wants the NSF fee refunded. Which is the appropriate cause code?

Customer Jon Smith calls to complain his cc has been incorrectly charged. He rents a BE at 9 am and swipes his cc at the time of dispatch. He returns the rental two hours later and the contract is paid and closed. An hour later, a location agent manually keys in Mr. Smith's cc on a completely different customer's rental contract. The second customer fails to return the rental and Mr. Smith's card is charged.

• Documentation Errors

• No Knowledge of This Transaction

• Unhappy with Customer Service UHI Personnel

• Inappropriate Behavior - Center

A customer calls in about a dealer location that refuses service to a transgender customer expressly because the customer is transgender. Which is the appropriate cause code?

• Discrimination

• Inappropriate Behavior - Center

• Inappropriate Behavior - Traffic/Mco

• Inappropriate Behavior - Dealer

The customer purchases a gift card online for $100. Looking at her bank statement, she realizes that she accidentally purchased $1000 and would like a refund for the difference. Which cause code description best applies?

A customer calls in to report her deposit refund check has not been received. The agent determines the mailing address is incorrect. Which is the appropriate cause code?

• Check Request Not Processed

• Check Received With Error

• Check Not Received/Correct Address

• Check Not Received/Wrong Address