
Managing Change
Quiz
•
Business
•
10th - 12th Grade
•
Practice Problem
•
Easy
Mrs Carter
Used 1+ times
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7 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Prolonged periods of resistance may lead to conflict between
Management and employees
employees
Management
employees and customers
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
This method involves management threatening employees with the loss of promotion, transfers or dismissal
Counselling
Negotiation
Coercion
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Management should __________________ especially where employees lack the requisite skills to deal with the change.
Play a supportive role
Coerce employees
Communicate
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
This tactic involves conferring and bargaining with the employees until an agreement is reached regarding the change
Encouraging participation
Communicate with resisters
Support the resisters
Negotiate with resisters
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Management can give employees a chance to voice their opinions and work to find amicable solutions. This is referred to as:
Supporting employees
Participation in the change process
Communication of the change
Education of the change
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Resistance is often as a result of
misinformation
communication
misinformation and poor communication
Lack of education
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The most effective way to reduce resistance is to
Bargain with workers
Educate employees and communicate the change upfront
Coerce workers to comply
Show support to the employees
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