Managing Change

Prolonged periods of resistance may lead to conflict between

• Management and employees

• employees

• Management

• employees and customers

This method involves management threatening employees with the loss of promotion, transfers or dismissal

• Counselling

• Negotiation

• Coercion

Management should __________________ especially where employees lack the requisite skills to deal with the change.

• Play a supportive role

• Coerce employees

• Communicate

This tactic involves conferring and bargaining with the employees until an agreement is reached regarding the change

• Encouraging participation

• Communicate with resisters

• Support the resisters

• Negotiate with resisters

Management can give employees a chance to voice their opinions and work to find amicable solutions. This is referred to as:

• Supporting employees

• Participation in the change process

• Communication of the change

• Education of the change

Resistance is often as a result of

• misinformation

• communication

• misinformation and poor communication

• Lack of education

The most effective way to reduce resistance is to

• Bargain with workers

• Educate employees and communicate the change upfront

• Coerce workers to comply

• Show support to the employees