Sim Activation

What is an embedded SIM card?

• Embedded SIM cards (eSIMs) are SIM cards built into the device and cannot be removed or replaced. If the manufacturer allows it, they may also support multiple profiles.

• They are a type of product where the customer can use to save their personal information.

• They are an option to use the tablet without wifi.

What is a profile?

• Is the main owner of a account.

• The profile is the person who has a user on his T-mobile Id.

• A profile defines all the settings to connect to the T-Mobile network. We identify a profile by the ICCID.

What are the three sizes of a physical SIM card?

• Tier 1, 2 and 3

• Nano, Micro, and Standard

• Esim, Nano Sim, Big Sim

How can you secure your SIM card?

• By placing a security password in the phone and also a pattern.

• Accesing by a third app to lock the sim card.

• You can lock your SIM card to help prevent someone from using your phone by securing it with a PIN number. If you forget your PIN, the PUK code on the back of your SIM jacket can be used to unlock it as well.

Will a new SIM card improve a customer's coverage?

• Yes, because it will adapt to the new network depending on the device that the customer is working with.

• No, it will only will be usefull to avoid issues of conection on the previous old sim card.

• Devices only use SIM cards to register on the network, devices do not rely on SIM cards for optimal service

How do you identify SIM exhaustion?

• When it starts to have lock issues constantly and the phone shows an error of "missing sim card".

• Symptoms of SIM exhaustion include the below: C2: SIM performanceThe device cannot register to T‑Mobile network at any time and at any location.

  When performing a manual network selection, the device finds the T‑Mobile network, but cannot connect. If the device does not find any networks, it is not SIM card exhaustion.

  Errors in addition to not connecting to the network,' 'Network Not Allowed,' 'Network Not Found,' or 'Your SIM Card does not allow the connection.'

• The principal symptom is that the sim card gets too old that it doesn't allow customer to receive calls and texts, also when it doens't have a good internet conection.

Where can you go to support and view an eSIM's profile and status?

• You can use Grand Central to view and manage eSIM profiles and statuses. You can also view and change the eSIM in ATLAS.

• Only by accessing the Sim Status on the Samson widget profile.

• On Atlas by accesing the option at device dashboard and then on Sim card update tool.

What are the key advisements you must tell your customer when changing their SIM?

• If the active phone is on a call, the call will drop when the SIM change is submitted.

  NOTE: This is relevant in social because if a customer is using cellular data, they will lose their connection.

• Contacts stored on the SIM card will not automatically transfer to the new SIM, they need to be backed up.

• While most changes occur within minutes, it may take up to 2 hours for the new SIM to activate. Turn off the device and turn it back on during the two-hour time frame until a ‘Welcome to T‑Mobile’ text message is received.

• All of the above

• Non of the above

What steps must a customer complete when using an eSIM, to connect to the T-Mobile network?

• Just dialing the number of the sim card on the phone settings.

• The esim will be already activated after the purchase on the store or by ordering by care.

• Scan the QR code or manually enter the information.