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CSAT Quiz - Learn and Have Fun

Authored by Dashindaran Rajentheran

Business

Professional Development

Used 6+ times

CSAT Quiz - Learn and Have Fun
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What's CSAT stands for?

Customer Satisfactory Rating

Customer Centric Score

Customer Satisfaction

Customer Service Accuracy Target

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is NOT a CSAT Type?

CSI

NXT

NPS

CTI

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How many step does Feel Good Survey have in TT4B in order to trigger CSAT?

1

2

3

4

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How many question does Feel Good Survey have?

1

2

3

4

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does the 1st question represent ?

Speed of Answer

Speed of Solving

Accuracy of Answer

Accuracy of Product

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does the 2nd question represent ?

Speed of Answer

Speed of Solving

Accuracy of Answer

Accuracy of Product

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does the 3rd question represent ?

Speed of Answer

Speed of Solving

Accuracy of Answer

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