Personal Effectiveness 4

The Problem Solving process is as follows:

• Define the problem, Brainstorm solutions, Pick a solution, Implement the solution.

• Define the problem, Brainstorm solutions, Pick a solution, Implement the solution, Review the results.

Brainstorming can be an individual activity or a group discussion centered on either creating ideas or solving a problem.

• True

• False

Brainstorming ground rules include:

• Everyone must contribute.

• No idea gets criticized, no matter how unconventional.

• Be considerate of those around you. Allow a person to finish their thought before jumping in.

• All the above.

The 5 Why's technique aims at problem solving.

• True

• False

The 5 why's makes it easy to reach the root cause of the problem.

• True

• False

It is very important to review the results at the end of the problem solving process.

• True

• False

The Fishbone analysis helps identify the problem itself.

• True

• False

The Fishbone analysis is also known as the cause and effect technique.

• True

• False

The Fishbone analysis to a problem may include:

• Methods

• Machines (equipment)

• People (manpower)

• Materials

• All the above

The Fishbone analysis to a problem may include:

• Measurement and Environment

• Thoughts and feelings towards the problem

• Emotions