Managing Change Chp 10

Which of the following is not a strategy to manage change in a business

• Communication between management and staff

• Set up teams

• Empower staff to make decisions

• Adapt a controller style of management

The ability to discuss issues and come to a compromise is called

• communication

• negotiation

• mutual benefit

• laissez faire

A facilitative approach to change would be in line with

• Theory Y manager and democratic leadership

• Theory X manager and autocratic leadership

• Theory Y manager and autocratic leadership

• Theory X manager and democratic leadership

Providing staff with the freedom and responsibility to make decisions in a business is called

• delegation

• empowerment

• laissez faire

• leadership

The stages in team formation are:

• forming, storming, norming, performing

• norming, forming, storming, performing

• storming, forming, norming, performing

• performing, storming, norming, forming

The approach to standards in a business where the goal is to continuously improve in order to reduce defects in all stages of the business process is called

• TQM

• Quality control

• ISO 9000

• Benchmarking

Which of the following is not an advantage of using teams in the workplace

• Improves communication

• Facilitates quicker decisions

• Motivates employee

• Work and tasks are completed quicker

TQM stands for

When employees come up with new ideas to improve the business is called...

CIM stands for