Case Management

Time Management:

How many days do you have to respond to review requests in your inbox?

• 14 days

• 1 day

• 5 days

• 7 days

Time Management:

How many days do you have to address Med/ legal reports from date of receipt?

• 5 days

• 14 days

• 7 days

• 30 days

Time Management:

What diaries should you focus on addressing first at the start of your work day?

• Mailing letters (letter cut off time is 12:30 p.m.)

• Calling an injured worker, attorney, doctors office or employer

• Obtaining a progress report from the primary treating physician

• Comp diaries or anything w/ the red exclamation point marking it high importance

What essential tasks do you need to complete everyday?

• Clearing your bill queue

• Answering phone calls/ returning voicemails in a timely manner

• Respond to emails in a timely manner

• Addressing the diaries that populate that day & indexing documents appropriately

• Clearing your fax queue

What can you create diaries for?

• To follow up with a provider for status of a medical report.

• To follow up with a RTWC regarding work status/ accommodations.

• To remind yourself to review the claim

• To remind yourself to send a letter, update the case plan/ estimate, address a med/ legal report or award.

• To remind yourself of anything you need to do regarding that specific claim.

Please provide me with some examples of what to include in your case plans.

*Note: case plans are accessible by the employer.

CARE tips/ tricks:

• Utilize 2 screens

• When updating estimate have your pay history on 1 screen and the estimate in the other screen

• Save often! (case plans, SAR's, letters, diaries etc.)

When making or receiving phone calls, what do you need to make sure you note in your call log?

Provide some tips for addressing challenging phone calls.

Prioritizing emails in Outlook:

• Requests/ questions from your ACM or CM or internal

• Requests from injured worker or attorney

• Requests from RTWC

• Requests from doctors office

• Your co-worker asking how your birthday went