Case Management
Authored by Melina Ray
Education
Professional Development
Used 5+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Time Management:
How many days do you have to respond to review requests in your inbox?
14 days
1 day
5 days
7 days
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Time Management:
How many days do you have to address Med/ legal reports from date of receipt?
5 days
14 days
7 days
30 days
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Time Management:
What diaries should you focus on addressing first at the start of your work day?
Mailing letters (letter cut off time is 12:30 p.m.)
Calling an injured worker, attorney, doctors office or employer
Obtaining a progress report from the primary treating physician
Comp diaries or anything w/ the red exclamation point marking it high importance
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What essential tasks do you need to complete everyday?
Clearing your bill queue
Answering phone calls/ returning voicemails in a timely manner
Respond to emails in a timely manner
Addressing the diaries that populate that day & indexing documents appropriately
Clearing your fax queue
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What can you create diaries for?
To follow up with a provider for status of a medical report.
To follow up with a RTWC regarding work status/ accommodations.
To remind yourself to review the claim
To remind yourself to send a letter, update the case plan/ estimate, address a med/ legal report or award.
To remind yourself of anything you need to do regarding that specific claim.
6.
OPEN ENDED QUESTION
3 mins • Ungraded
Please provide me with some examples of what to include in your case plans.
*Note: case plans are accessible by the employer.
Evaluate responses using AI:
OFF
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
CARE tips/ tricks:
Utilize 2 screens
When updating estimate have your pay history on 1 screen and the estimate in the other screen
Save often! (case plans, SAR's, letters, diaries etc.)
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